Refund and goods change and return policy

Refund and goods change and return policy

Return Policy and Refund for Products:

Return Policy:

  • For Supermicro servers after being shipped within 1 month, if there is a faulty device from the manufacturer, VDO Trading will immediately give the customer a replacement within 1-36 hours.
  • For IBM servers, workstations, storage devices, networking devices, IBM, DELL, HP, CISCO, replacements for equipment, components, and equivalent servers are provided by the manufacturer. Export.
  • Conditions for exchanging or replacing goods:
  • Have a warranty slip and a valid handover record in accordance with the VDO Trading.
  • The full stamp of the manufacturer’s warranty, the stamp of VDO Trading.
  • Device is defective due to manufacturer error.
  • Does not violate product warranty regulations.

Refund Policy:

  • For IBM, DELL, HP, CISCO, SuperMicro, IBM servers, workstations, network devices, Dell, HP, … are exchanged for manufacturer’s defects, refunds depending on the order and agreement. Between VDO Trading and shoppers.
  • Condition of refund:
  • Have a warranty slip and a valid handover record in accordance with the VDO Trading.
  • The full stamp of the manufacturer’s warranty, the stamp of VDO Trading.
  • Device is defective due to manufacturer error.
  • Does not violate product warranty regulations.

Payment and refund policy for services:

  • For services: Dedicated, Colocation, Virtual Server (VPS, Cloud VPS, Cloud Server) will be exchanged for equivalent services (server change, switch Server location, VPS server conversion) in accordance with the needs of customer service on the IDC that VDO Trading cooperation to exploit and provide services such as VNPT, FPT, Viettel, Telehouse.
  • For services: Website hosting (rent Hosting), Email (Email Hosting) will be refunded to customers if the service is not committed to quality or contract breach.
  • For services: domain name will be refunded to Customer as soon as we receive the request for order change / refund from customers. Provided that the subject information is not registered on the VNNIC system, no invoice has been issued.

Refund Method:

  • Bank transfer according to your information on the order or on the contract.
  • Change of product, service pack, equivalent.
  • Particularly for international credit card payment orders, we will apply the form of refund to the payment account of the cardholder.
  • All costs associated with reimbursement of payments incurred in bank transfers, cash or other forms will be borne by the customer.

Legal status, Name, Address of the company

Company name CÔNG TY CỔ PHẦN DỮ LIỆU TRỰC TUYẾN VIỆT NAM
English transaction name: VIETNAM  DATA ONLINE JOINT STOCK COMPANY
Abbreviation name: VDO Trading,.JSC
Business code 0104076892
Date Range 28/07/2009
Issue Date Hanoi Department of Planning and Investment
Headquarter: No. 61, Me Tri Thuong Street 61, Me Tri Ward, Nam Tu Liem District, Hanoi
Representative office 366 Huynh Van Banh, Ward 14, Phu Nhuan District – HCM. City
Tel 024 7305 6666 – 028 7308 6666
Email:  info@vdo.vn
Website: vdotrading.vn
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