Warranty Policy

Warranty Policy

Warranty policy of Vietnam VDO Trading

  • Warranty under the standards of the company: DELL, IBM, HP, CISCO, INTEL, SUPERMICRO.
  • 2-year limited warranty with Supermicro server, 03 years for DELL, IBM, HP, CISCO server, 1-5 years with spare parts (please specify information on warranty card when delivery).
  • VDO Trading is responsible for free warranty at VDO Trading headquarters within 1h-36h from the time the request is received.
  • Goods are covered under warranty, maintenance of the company and VDO Trading. Details of the warranty conditions and conditions are specified in the warranty book of VDO Trading and of the company handed over by VDO Trading together with goods and equipment.
  • VDO Trading warrants all products sold under the manufacturer / manufacturer’s warranty for product warranty.
  • Warranty period does not include Saturday, Sunday and holidays, holidays, New Year.
  • Location of warranty: at the company or at the location of Party B: No. 61 Me Tri Thuong Street, Me Tri Ward, Nam Tu Liem District, Hanoi.
  • Stamp seals must be intact, not shaved, erased. Serial number on the warranty card (if any) must be the same on the machine.

The equipment in the list above will not be covered under the following circumstances:

  • Expiry of the warranty period inscribed on the warranty book and the minutes of handing over the equipment.
  • There is no Warranty Book and Equipment Handover Sheet, or Warranty Book (s) and the delivery note of this equipment has been disassembled, torn off, modified without prior notice. Valid in accordance with VDO Trading regulations.
  • No full stamp of warranty manufacturer, stamp of VDO Trading. Warranty stamps are not accurate with the serial number that VDO Trading controls or modified without validation of VDO Trading.
  • Equipment damaged due to natural disasters, mechanical deformation, fire, water, fire, scratches, cracking, cracking, warping due to improper use or other damage.
  • Equipment showing signs of fire, rust, chip crack, using the wrong voltage regulation.
  • Equipment infested by insects such as rodents …, or placed in an environment of oxidation, dirt, spillage … ..
  • In no event shall VDO Trading be liable for any software, applications, operating systems, information or data installed and stored on the equipment or goods when warranting the equipment.
  • Equipment is the accessories, components worn out during the use of equipment.
  • Customers themselves repair or hire other third party repair without the written consent of the VDO Trading.

In addition, VDO Trading is committed to the warranty of webiste software products we design website, building website software for customers within 12 months from the acceptance test handover and put the website into use. The warranty policy of this website does not include:

  • Requirements for upgrading and changing the features, functions, interface of the website.
  • Extrinsic causes such as abnormal risk, misuse, misuse, failure to follow product instructions provided by VDO Trading.
  • Incorrect implementation of maintenance measures, backup backup has been advised by VDO Trading.
  • Problems caused by using other backend software are incompatible with the product.
  • Fail to comply with VDO Trading technical guidelines for handling inquiries and support.

Contact Info


Abbreviation name: VDO Trading,.JSC
Business code 0104076892
Date Range 28/07/2009
Issue Date Hanoi Department of Planning and Investment
Headquarter: No. 61, Me Tri Thuong Street 61, Me Tri Ward, Nam Tu Liem District, Hanoi
Representative office 366 Huynh Van Banh, Ward 14, Phu Nhuan District – HCM. City
Tel 024 7305 6666 – 028 7308 6666
Email: [email protected]
Website: vdotrading.vn